Privacy & Cookies

Last updated: 26 September 2026

This Privacy & Cookies Policy explains how personal information is handled when you use MySignage. MySignage is a trading name of Chicken Valley Franchising Ltd, a company registered in England and Wales under company number 13087271. Registered office: Unit 6Q, Atlas Business Centre, London, NW2 7HJ, United Kingdom.

1. Information we collect

Depending on how you use the store, we may collect information such as your name, billing and delivery address, contact details, order information, communications with us, and technical information about how you use the website.

2. How we use information

We use personal information where necessary to process and deliver orders, take payment, provide customer service, prevent fraud and misuse, maintain and improve the store, comply with legal obligations, and send marketing communications where we have an appropriate lawful basis.

3. Who we share information with

We may share information with service providers where necessary to operate the store, including Shopify, payment providers, delivery and logistics providers, technology providers and professional advisers. We may also disclose information where required by law.

4. Payments

Payments are processed through the payment methods made available at checkout. Payment providers process payment information under their own privacy and security arrangements.

5. Cookies

The website uses cookies and similar technologies. Some are necessary for functions such as the basket and checkout. Other cookies may be used for analytics, preferences or marketing where permitted. Where consent is required, optional cookies should only be used in accordance with your choices.

6. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and tax records, resolving disputes and meeting legal obligations.

7. Your rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including rights of access, correction, erasure, restriction, objection and data portability, and the right to withdraw consent where processing is based on consent.

8. Complaints

If you have a concern about how we use your personal information, please contact us first. You also have the right to complain to the UK Information Commissioner's Office (ICO).

9. Contact

You can contact MySignage through the Contact page on this website or write to: Chicken Valley Franchising Ltd, Unit 6Q, Atlas Business Centre, London, NW2 7HJ, United Kingdom.